Returns & Exchanges
At Dowinx, we want you to feel complete comfort in your purchase. If you are not entirely satisfied with your ergonomic chair, we offer a hassle-free return policy within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully disassemble the chair and place all components back into the original packaging to ensure the item is protected during transit.
Ship the Item
Affix the provided shipping label to the box and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing